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Customer Service

Our new website is currently under construction. Please bear with us as we iron out the wrinkles.

Get Committed! Learn and chat about renewable energy at Solarpowergetics. What is your opinion about global warming? Post your comments at our blog. As a member of our Eco-Citizen Society, there are many ways to get involved with us. Sign-up for our free monthly newletter to receive special promotions, technology news and road-show events. It is completely up to you.

Always Be Good to People

Review Our Store Policies before Purchase
Do not buy any of our products until you have thoroughly reviewed this page.
ALL SALES ARE FINAL.
Closed on weekends and holidays.

Orders sold on Solarputz cannot be combined with SPG Solar Systems, SPG Solar Applications and SPG Solar Components.

Solarpowergetics (SPG) does not sell installation services or provide referrals. Ask for bids with your criteria and select the one with the best reputation for your project. Obtain at least three estimates.

Due to liability issues, we cannot offer advice, assistance or technical assistance regarding products not purchased through Solarpowergetics.

Howdy
    • Contact our Customer Service Representative if you have any questions about our company.
    • Contact our Customer Service Representative if you have any questions about our products.
    • Contact our Customer Service Representative if you need to be pointed in the right direction. For general questions and extremely diverse opinions about renewable energy, check out our blogs, chats and forums.
    • A Customer Service Representative is giddy and ready to guide you through the purchasing process. Just ask!
    • SPG may contact a customer after the purchase to finalize payment, terms and conditions. A direct telephone number and email address must be included for purchases. For international customers, include your international prefix.
SPG will never use your direct telephone number to sell.
We will try by email and snail mail, but you can opt out at any time.
Retail Purchases at Solarputz
For online purchases, submit payment with a major credit card. SPG cannot accept online transactions over $1,000 USD. Contact us to receive an invoice for payment by check. Allow extra time for payment by check to clear our bank before shipping.
    • Check for product stock and shipping times on the 'Product Description' page before confirming your purchase. The time to ship information is displayed under the 'Additional Information' tab on a 'Product Description' page.
    • Do not return a product for exchange without an authorization number issued by a Customer Service Representative.
SPG offers comprehensive customer support. We guarantee rapid resolution.
Wholesale Purchases
For minimum order quantities (MOQs), a quotation is issued for acceptance by buyer. After price, terms and conditions are finalized, an invoice is issued for payment. Submit payment by bank wire transfer or company check. Allow extra time for payment by check to clear our bank before shipping.
    • Check for product stock and shipping times on the 'Product Description' page before confirming your purchase. The time to ship information is displayed under the 'Additional Information' tab on a 'Product Description' page.
    • Do not return a product for exchange without an authorization number issued by a Customer Service Representative.
Warranties
Unless stated otherwise on the product detail page, products sold the Solarputz Store have a 30-day exchange warranty against manufacturers defect from the date of purchase.
    • Save your receipt.
    • SPG may assist in processing published warranties by manufacturer.
    • SPG reserves the right to repair, replace or refund a defective product under warranty. Abuse, misuse, modification, neglect and wrongful application of product beyond its intended application voids the exchange warranty. Warranty is non-transferable. Warranty and return policy is valid only in the continental United States. Warranty and return policy is subject to change without notice.
How to Contact Us Regarding a Purchase
The best way to contact us regarding a product you received is to send an email. A Customer Service Representative will contact you within 24 hours (excluding weekends and holidays). Please provide the following information:
    • Your contact information. Please include a direct telephone number.
    • Your invoice or receipt number.
    • State the nature of the problem.
Always obtain the name and location of the Customer Service Representative.
If you are not satisfied with the Customer Service Representative, ask to speak to a CSR Supervisor.
Telephone Numbers & Emails
Chat with a live Customer Service Representative in the appropriate time zone. If a Customer Service Representative does not answer, the best way to contact us is to send an email. A Customer Service Representative will contact you within 24 hours (excluding weekends and holidays). The following regions, represented by their native languages, are coming online to support our special customers:
  1. English (United States - with a "norte" Californian accent)
  2. Mandarin (Hong Kong - with a Soho accent)
  3. Cantonese (China - with a Guangdong accent)
  4. Spanish (Tijuana, Baja California, Mexico - with a "sur" Californian accent)
  5. Paris, Prague, Dubai and Rio - coming soon

International Customer Service - Hong Kong

    • eight, five, two, 8199-0178
National Customer Service - United States of America
    • eight, five, eight, 366-4622
Skype Telephony Customer Service - Worldwide
    • SkypeName: Solarpowergetics
Skype is free for domestic and international telephony on the Internet. Download in your language for free at www.skype.com.
Sales - Customer Service
Importers, Distributors, Contractors & Solar Installers
Submit a brief Letter of Introduction and state your inquiry. Include complete contact information. Include a company website. Prices, terms and conditions are helpful. Please do not contact our Customer Sales Representative. They cannot assist you.
Manufacturers, Suppliers & Trading Companies
Submit a brief Letter of Introduction and state your inquiry. Include complete contact information. Include a company website. Prices, terms and conditions are helpful. Please do not contact our Customer Sales Representative. They cannot assist you.